FAQs & Support

1. How do I track my progress?

Your points and completed tasks are recorded on the Ambassador Dashboard, which is updated weekly. You can check your total contributions, points earned, and pending approvals in real-time.

2. How do I know if my task is approved?

Submissions are reviewed within 48 hours. If your task meets the quality and relevance criteria, it will be approved and added to your point total. You can track the approval status directly on the dashboard.

3. What happens if my task is denied?

If your submission does not meet the required standards, you will receive detailed feedback explaining why it was rejected and how you can improve for future submissions. You can resubmit an improved version of the content if applicable.

4. Can I request a review if I believe my task was wrongly denied?

Yes. If you believe your work was unfairly rejected, you can submit an appeal through the support team by providing additional context or corrections. The admin team will reassess your submission.

5. How often are rewards distributed?

Rewards are distributed monthly unless stated otherwise. You can track your accumulated points and redemption eligibility on the Ambassador Dashboard.

6. How do I redeem my rewards?

Once you reach the required threshold, you can submit a redemption request through the dashboard. After verification, rewards will be transferred to your provided wallet.

7. Are there extra bonuses for top-performing ambassadors?

Yes.

• Monthly: The top 3 ambassadors receive additional exclusive rewards.

• Quarterly: Premium bonuses are awarded to ambassadors with exceptional contributions.

8. Can I collaborate with other ambassadors on content?

Absolutely. Collaboration is encouraged, and joint projects such as co-hosted AMAs, video content, or referral campaigns can earn additional rewards.

9. How can I level up my tier in the Ambassador Program?

Your performance and contributions determine your tier.

• Tier 3 → Tier 2: Earn 5,000+ points and contribute high-quality content.

• Tier 2 → Tier 1: Maintain consistent leadership, host AMAs, and earn 10,000+ points.

10. What happens if I remain inactive for too long?

If you are inactive for more than two months or do not meet the performance requirements, you may be moved down a tier or removed from the program. Consistent engagement is key.

11. Can I be removed from the program?

Yes. Violating the Code of Conduct, submitting plagiarized or misleading content, or being inactive for extended periods can lead to removal. However, you will receive warnings and opportunities to improve before this happens.

12. Can I use NXT branding for my personal content?

Yes, but you must follow the official brand guidelines to ensure consistency. Misrepresentation of NXT in any way will result in removal from the program.

13. Where can I find official NXT content and assets for my work?

All branding materials, logos, and pre-designed content kits are available in the Ambassador Content Kit section. You’ll find ready-to-use templates, example posts, and guidelines.

Support & Contact Information

We are here to help. If you need any assistance, have questions, or face any issues, you can reach out to us through the following channels:

Primary Communication Channels:

• Telegram: Engage with the community and team members in real-time.

• Discord: Participate in discussions, events, and Q&A sessions.

• Email: Contact us at office@nxtnetwork.org for specific concerns or partnership inquiries.

Dedicated Support

If you need direct assistance, reach out to your assigned Community Manager or submit a ticket through our support system.

Issue Resolution Time

• General inquiries: Response within 24 hours;

• Task approvals/reviews: Completed within 48 hours;

• Reward distributions: Processed at the start of each month;

If you’re ever unsure about something, reach out. We want to ensure you have everything you need to be successful in the NXT Ambassador Program.